1. Standard Shipping (flat rate)
2. Express Shipping
📦 Order Timelines
- Processing Time: 1–2 business days*
- Delivery Time: 3–7 business days*
While most orders arrive within these timelines, high order volumes may cause occasional delays.
Please allow up to 7 business days before contacting us about your delivery.
ℹ️ Important Notes
- Updates: We’ll keep you informed about your order status, including any delays.
- Business Hours: Emails and messages sent outside of business hours (including weekends & public holidays) will be answered once our team is back in the office.
🚚 Dispatch Enquiries
- We typically ship within 1–2 business days.
- If your item is a preorder, please refer to the ETA on the product page.
- Haven’t heard back after 2 business days? Please send us a friendly follow-up.
📮 Address Changes
- If an incorrect address was entered at checkout, we’ll do our best to update it before dispatch, but it’s not always possible.
- If your order has already shipped, you can usually request a redirection through Australia Post.
🔄 Change of Mind & Cancellations
- Orders cannot be cancelled once placed.
- We do not accept change-of-mind refunds, but you’re welcome to return items for a store credit (as per our Terms & Conditions).
🏬 Local Pickup
- Order placed after 9 AM will be processed on the next business day. An email will be sent once your order is ready for pick up.
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For any further assistance, please
contact our customer support team.
