Following are the terms and conditions of use for www.discountchemist.com.au (Site). The site will be referred to as “site”, “website” “Discount Chemist”, “we”, “us”, “our” in the following statement. By using our site and ordering from us you indicate your acceptance of the following terms and conditions, hence we advise all customers to read through the following carefully.
Information Disclaimer
All information provided on our website is purely informative. We provide no warranty or guarantees of any product information’s reliability, accuracy or completeness. All information is understood to be correct and current at the date of its publication on our website. Information contained on our site should by no means serve as a replacement for medical advice from your pharmacist, doctor or any other approved medical practitioner. As the consumer, you are fully accountable for any outcomes resulting from your actions on our website such as product purchases based on the information gathered therein.
Free Shipping Policy
Orders that are over $125 are eligible for free shipping. Domestic Orders Only (Within Australia).
Processing/Handling Time
Our orders are dispatched within our 2 business day handling time.
Please contact us should your parcel not be shipped within this timeframe so we can assist you.
From the date of dispatch, Express delivery is an estimated 1-3 business days and Standard delivery 3-7 business days.
Express Local Delivery Policy (1 Day Delivery)
Express local delivery is now available for Domestic Orders (New South Wales only) within specified postcodes.
Orders will be delivered next business day (Monday to Friday) from the order date.
Eligible postcodes can be found here.
International Delivery Policy
Discount Chemist takes the packing, tracking and safe delivery of international orders very seriously, hence we have teamed up with EMS International to provide the quickest and safest traceable method of delivery to our international customers. Hence with these safeguards in place we stimulate the following terms and conditions for all international deliveries:
1 – Discount Chemist will take no responsibility for damaged items or items claimed to be missing. We have no control over international customs practices and procedures.
2 – Discount Chemist is not liable for any extra cost that may be incurred due to customs tax or delivery tax.
3 – Discount Chemist holds no liability to any orders that are detained by any countries customs department that either become confiscated or cause a delay in the arrival of the delivery.
Based on the above 3 conditions we will not refund nor compensate any international orders where such claims are made. In situations in which a genuine refund/cancellation is made we will refund the amount in Australian dollars and will not be liable for any discrepancy of currency at the time of the refund.
Returns and Refunds Policy
- Discount Chemist will refund and/or replace any damaged or faulty stock at no additional charge given the item is returned within 30 days of delivery. We advise the customer to contact us to arrange this as some product manufacturers choose to deal with the customer directly.
- Due to Government laws we cannot refund or return prescription medications once they have been dispatched from our pharmacy.
- All other items which have been ordered incorrectly by the customer or any unwanted products will be refunded the purchase amount minus the postage charge as long as the packaging is in its original condition and unopened/unused.
Additionally, any return postage charges will be the responsibility of the customer.
- Proof of purchase such as a receipt/invoice is required for all returned items.
- You assume any risk of lost, theft or damaged goods during transit – therefore we advise you take out shipment registration of insurance with your postal carrier and that it is packed appropriately. Discount Chemist will not be responsible for parcels lost or damaged in transit if you choose not to insure.
- It is advised to contact us directly regarding all returned and refundable items.
Cancellation Policy
Orders may be cancelled by contacting us ASAP via Live Chat. Any orders which have already been dispatched from our pharmacy will be refunded minus the delivery charge (if applicable). Please read our returns and refunds policy (above) for more information.
Backordered
Backordered items are items for which stock is unavailable however the listing is still available to purchase from.
Backordered items are assigned to orders as soon as stock becomes available.
Miscellaneous Issues
- Discount Chemist reserves the right to refuse service, monitor and limit the purchase quantities of products, cancel accounts and orders at its own discretion.
- Where applicable all prices on our website are inclusive of Australian GST.
- The customer is accountable for any customs or any other extra costs incurred which are associated with international orders (where applicable).
- By ordering an item on Discount Chemist you agree to receive a follow-up email that asks you to review the experience and/or products sold to you.
- Actual product or product packaging delivered may vary slightly from product image shown.
